Privacy Policy

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect the following information.

Order and customer information

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Products ordered and order history
• Payment and transaction information

Account information

If you choose to create an account, we collect the information needed to maintain your account, authenticate your login, and display your order history.

You can also place an order using guest checkout without creating an account.

Contact forms and custom project inquiries

When you contact us through our website, we may collect:

• Your name and email address
• Phone number
• Information included in your message
• Artwork, photographs, logos, or other files you choose to upload

We use this information to respond to inquiries, discuss projects, prepare quotes, and fulfill customer requests.

Technical information

Our website and service providers may process technical information such as IP addresses, browser information, device details, and website access logs for security, troubleshooting, and normal website operation.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders.
• Communicate about purchases, shipping, and in-store pickup.
• Respond to customer questions and support requests.
• Prepare and complete custom product orders.
• Manage customer accounts.
• Process refunds and resolve order issues.
• Maintain website functionality and security.
• Meet applicable legal, tax, and accounting obligations.

We do not currently send promotional newsletters or marketing email campaigns.

Customer email addresses are used for order-related communications and responding to inquiries.

3. Payment Processing

Our online store is intended to use WooPayments to process customer payments.

When WooPayments is enabled, payment information will be processed through the payment provider and its applicable processing partners.

We may retain order information, transaction references, payment status, and related records needed to manage purchases, refunds, and accounting.

Payment processing is also subject to the applicable provider’s privacy and security practices.

4. Contact Form Submissions and Uploaded Files

Our contact forms use Gravity Forms.

Information submitted through these forms is stored in our WordPress website and emailed to our team.

If you upload artwork, photographs, or other files for a custom project, we use those files to review your request and, where applicable, complete your order.

Form submissions and related files may be accessible to authorized personnel responsible for customer service, order fulfillment, and website administration.

We do not use customer-submitted artwork for unrelated promotional purposes without appropriate permission.

5. Cookies and Website Functionality

Our website uses cookies and similar technical mechanisms where necessary to operate its features.

These may support:

• Shopping carts and checkout.
• Customer account sessions.
• Website preferences.
• Website security and essential functionality.

We do not currently use Google Analytics, Meta Pixel, or other advertising-tracking tools.

You can manage cookies through your browser settings. Disabling certain cookies may prevent features such as shopping carts or customer accounts from working correctly.

6. Sharing Information With Service Providers

We share personal information when necessary to operate our website, process purchases, and fulfill customer requests.

Depending on the service involved, these providers may include:

• SiteGround: Website hosting and related infrastructure.
• Cloudflare: Website delivery, DNS, and security services.
• WooPayments and its payment-processing partners: Payment processing and related transaction services.
• Shipping carriers: Delivery of customer orders.

These providers may process information necessary to perform their services.

We may also disclose information when required by applicable law or when reasonably necessary to protect our rights, customers, or website.

We do not use customer information for third-party advertising campaigns.

7. How Long We Keep Information

We aim to keep personal information only as long as reasonably necessary for business operations and applicable legal obligations.

Our intended retention schedule is:

• General contact inquiries: 12 months.
• Custom project submissions and uploaded artwork: While the project is active and for 12 months afterward.
• Order and payment records: As necessary for accounting, tax, legal, and related business obligations.
• Customer accounts: While the account remains active, subject to applicable recordkeeping requirements.

Information may also exist in business email accounts, operational backups, or other systems for periods consistent with applicable retention requirements.

We will review and implement retention procedures across these systems.

8. Your Privacy Rights

You may contact us to request:

• Access to personal information we maintain about you.
• Correction of inaccurate personal information.
• Deletion of personal information, where applicable.

To submit a request, please use our website’s Contact page.

We may need to verify your identity before processing a request.

Some information may need to be retained to comply with legal obligations, complete transactions, resolve disputes, or maintain necessary business records.

We will handle privacy requests according to applicable law.

9. Information Security

We take reasonable measures to protect customer information and maintain the security of our website.

Access to customer information is intended to be limited to authorized personnel and service providers who require it for legitimate business purposes.

No internet-based system or method of electronic storage can guarantee absolute security.

If you have concerns about the security of information you have provided, please contact us.

10. Third-Party Websites

Our website may contain links to other websites or services.

We are not responsible for the privacy practices of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, or legal obligations change.

Any updates will be published on this page with an appropriate effective date.

12. Contact Us

Tailgating Specialties is operated by Sprayer Specialties Inc. in Iowa.

If you have questions about this Privacy Policy or would like to submit a request concerning your personal information, please contact us through our website’s Contact page.