Returns & Refunds Policy

Returns for Standard Products

We accept returns of standard, non-customized products within 30 days of delivery.

To qualify for a return:

• The product must be unused and in its original condition.
• You must contact us within 30 days of receiving your order.
• The return must follow the instructions provided by our team.

Customers are responsible for return shipping costs when returning an item because they changed their mind or no longer want the product.

Custom & Personalized Products

Custom-made and personalized products are generally final sale and cannot be returned or refunded.

Because these products are created specifically for each customer, we cannot accept returns simply because a customer changes their mind.

However, if your custom product arrives damaged, defective, or incorrect due to an error on our part, please contact us. We’ll review the issue and work with you on an appropriate resolution.

This policy does not limit any rights provided by applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us through our Contact page.

Include:

• Your order number.
• A description of the issue.
• Photos of the product and packaging, when applicable.

We’ll review the issue and determine the appropriate next steps.

If the issue is our responsibility, Tailgating Specialties will cover any required return shipping costs.

How to Request a Return

Before returning an item, please contact us through our Contact page.

Include your order number and the reason for your return.

Our team will review your request and provide return instructions and the appropriate shipping address.

Please do not send products back without contacting us first.

Refund Processing

Once we receive and inspect your returned product, we’ll determine whether it qualifies for a refund.

Approved refunds will be issued to your original payment method.

We typically process approved refunds within 5–10 business days after receiving and inspecting the returned product.

Your bank or payment provider may take additional time to make the refund available in your account.

Exchanges

We do not offer direct exchanges for standard products.

If you’d like a different product, size, or design, you may return an eligible item under our standard return policy and place a separate order for the replacement.

For products that arrive damaged, defective, or incorrect due to an error on our part, we’ll work with you to arrange an appropriate replacement or other resolution without requiring a separate purchase.

Questions?

If you have questions about a return, refund, damaged order, or custom product, please reach out through our Contact page.

We’re happy to help.